Effective Date: July 11, 2026
This Shipping and Returns Policy (the “Policy”) governs the shipping, delivery, return, and refund terms for all Products purchased through the website located at BreakPointPeptides.com (the “Website”) operated by BreakPoint Peptides LLC (“BreakPoint Peptides,” “we,” “us,” or “our”). This Policy is incorporated by reference into, and forms a binding part of, our Terms and Conditions of Website Use (the “Agreement”). By placing an order, the User agrees to the terms of this Policy.
BreakPoint Peptides delivers exclusively within the United States. We do not process or fulfill international orders to any locations outside the U.S., including U.S. territories, APO/FPO addresses, or P.O. Boxes (unless specified during checkout). Orders submitted with international addresses will be cancelled and refunded in full. Customers are responsible for providing a valid domestic shipping address capable of receiving deliveries from our partner carriers.
BreakPoint Peptides strives to process and ship orders as quickly as possible. Processing and shipping times may vary depending on order volume, verification requirements, or operational factors. Processing times may be extended during periods of high demand, limited inventory, or force majeure events. BreakPoint Peptides will notify the User via email if there are any significant delays in processing an order.”
Order Confirmation: Upon successful placement of an order, the User will receive an order confirmation email. This confirmation indicates that the order has been received and payment has been authorized. It does not guarantee that the order has shipped. A separate shipping confirmation email with tracking information will be sent once the order has been dispatched to the carrier.
BreakPoint Peptides primarily utilizes USPS, FedEx, and UPS for fulfillment. While we strive for speed, delivery timeframes are carrier estimates and are not guaranteed.
Risk of loss and title for all Products pass to the User upon BreakPoint Peptides delivery of the package to the shipping carrier. Once the carrier has accepted the package and a tracking number has been generated, BreakPoint Peptides responsibility for the physical shipment ends. BreakPoint Peptides is not responsible for, and shall have no liability arising from, packages that are lost, stolen, damaged, or destroyed while in the possession of the shipping carrier, or packages that are misdelivered due to the carrier’s error.
Carrier Claims Assistance: As a courtesy, BreakPoint Peptides will assist Users in filing claims with the shipping carrier for packages that are lost or damaged in transit. However, BreakPoint Peptides assumes no obligation to replace, reship, or refund Products that are lost or damaged by the carrier. The outcome of carrier claims is determined solely by the carrier, and BreakPoint Peptides has no control over such determinations.
The User is solely responsible for providing an accurate and complete shipping address at checkout. BreakPoint Peptides is not liable for non-delivery, misdelivery, delays, or losses resulting from incorrect, incomplete, or outdated shipping addresses provided by the User. If a package is returned to BreakPoint Peptides due to an incorrect address provided by the User, BreakPoint Peptides may, at its sole discretion, reship the order upon receipt of the correct address and payment of additional shipping charges, or issue a store credit minus any shipping costs incurred.
Users are encouraged to verify their shipping address carefully before completing checkout. Address changes after an order has been submitted may not be possible once the order has been processed or shipped. Contact [email protected] immediately if you need to request an address correction.
Due to the specialized nature of our in-vitro research Products, the strict regulatory guidelines governing research chemicals, and the inability to verify the integrity of returned compounds, all sales are final. BreakPoint Peptides cannot accept returns of research compounds once they have been delivered, as the chain of custody and storage conditions cannot be verified after a Product leaves our facility.
Returns, replacements, or credits will only be considered in the following limited circumstances:
To initiate a claim, you must email [email protected] within 7 days of delivery. You must provide your order number, a description of the issue, and photographic evidence. The product must remain unopened and in its original sealed packaging to be eligible for a remedy.
Upon review and verification of a valid claim, BreakPoint Peptides will, at its sole discretion:
BreakPoint Peptides may require the return of the original Product at BreakPoint Peptides expense before processing a replacement or refund. BreakPoint Peptides reserves the right to deny any claim that does not comply with this Policy or that we determine, in our sole discretion, to be fraudulent, excessive, or inconsistent with the stated issue.
The following situations are expressly excluded from the return and replacement policy:
Certain orders may include complimentary items at BreakPoint Peptides discretion. Complimentary items are provided as a courtesy and are not guaranteed with every order. BreakPoint Peptides reserves the right to modify, discontinue, or limit the availability of complimentary items at any time without notice. The absence of a complimentary item does not constitute a shipping error and is not grounds for a return, replacement, or refund.
Contact Us First: If you experience any issue with your order, shipping, or a Product, please contact [email protected] before initiating a chargeback or payment dispute with your financial institution. Our customer support team is committed to resolving legitimate concerns quickly and fairly.
Filing a chargeback or payment dispute without first attempting to resolve the issue with BreakPoint Peptides constitutes a material breach of the Terms and Conditions and may result in the consequences described in Section 5.2 of the Terms and Conditions, including permanent account suspension, referral to collections, and reporting to fraud prevention databases.
For shipping inquiries, return claims, or any questions about this Policy, please contact:
BreakPoint Peptides LLC
Email: [email protected]
Website Contact Page: breakpointpeptides.com/contact
All products offered on this website are intended for laboratory research, analytical, and in vitro experimentation purposes only. The products on this site have not been evaluated, approved, or cleared by the (FDA). They are not intended to diagnose, treat, cure, or prevent any disease or medical condition. By entering, you assume full and total liability for the handling, compliance, and legal use of any materials purchased. You agree to the Terms and Service of BreakPoint Peptides.
